Refund and Return Policy
For Online Orders:
Customer Service and support is available Monday–Friday, 8:00 AM to 4:00 PM CST (Excluding holidays).
Email is the fastest way to reach us: . You can also send us a message through our page.
You can reach us via phone during business hours: +1 856(856)-5557
Typical response time during business hours is within 30 minutes.
For in-store purchases:
Our brick and mortar retail locations are open daily.
WARRANTY
Lifelockcomputers offers a One Year Parts & Labor warranty for laptops and desktop computers, unless specified differently on the product page when purchased.
Throughout the Warranty duration, Lifelockcomputers will, at our option:
• Offer assistance through phone or email to help customers with technical problems concerning their computer's hardware.
• Supply spare components to fix broken or faulty computers.
• Provide an alternative that matches in value and functionality.
• Laptop batteries are used up over time and thus come with a warranty of just 90 days.
Our Warranty does not include:
• Problems concerning external software, such as malware, spyware, or viruses.
• Loss of data or corruption of data
• Items that do not show the specified ground for return
• Items lacking, damaged, or unreadable serial number label
• No physical damage reported at the time of delivery. If your package is damaged upon arrival, please reach out to Customer Service right away after receiving it.
Return Shipping for Warranty Service:
We will issue a pre-paid return label within 30 days from the invoice date. After 30 days, the customer must cover the return shipping costs.
Monitors, Parts & Accessories: 90-day guarantee, unless stated differently on the receipt or product listing during purchase.
RETURNS
Submit return requests via email to . Please include your Order Number in your message.
Refunds are issued as store credit only.
Items must be returned and received before a replacement is shipped, or store credit is issued.
Types of Returns:
• Online Returns: If you are unhappy with your purchase, you can return it for Store Credit only within 30 days of the Invoice Date.
• Items can be returned solely for Store Credit.
• Returns will incur a 15% restocking charge.
• Store Credit never expires.
• Store Credit is available by logging into the account with the email address given during the purchase.
Shipping Expenses: Shipping fees are non-refundable; the customer is responsible for return shipping, except when returned for warranty repair within 30 days from the Invoice Date.
Packaging: Products need to be safely packaged and sent back in their original state with secure wrapping.
• Items returned that are damaged during shipping because of inadequate packaging will not be accepted.
In-Store Returns: Store credit issued through Lifelockcomputers gift card (tax included); proof of purchase necessary.
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ORDER CANCELLATIONS
Orders can be canceled prior to shipment but will incur a 15% restocking charge. Refunds are granted solely as store credit. You can access store credit by signing into your account with the email address used for the purchase.
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SHIPPING
We aim to dispatch all Online Orders made before 1:00 PM CST (Monday–Friday) on the same business day. Orders made after 1:00 PM, during weekends, or on holidays will be shipped the following business day.
Kindly be aware:
• FedEx does not deliver to P.O. Boxes, nor does it operate on Sundays/holidays.
• USPS does not provide delivery on Sundays/holidays and lacks insurance coverage.
• Information about tracking will be emailed. Once your order has shipped, you can monitor it on the carrier's website.
• At present, we only deliver within the U.S. and its territories.
Mobile Terms of Service
Lifelockcomputers Last updated: June. 04, 2025
The Lifelockcomputers mobile messaging service (the "Service") is managed by Lifelockcomputers (“Lifelockcomputers”, “we”, or “us”). Using the Service signifies your acceptance of these terms and conditions (“Mobile Terms”). We might change or terminate the Service or any of its features without prior notice. As allowed by applicable law, we may alter these Mobile Terms at any time, and your ongoing use of the Service after the effective date of any changes will signify your acceptance of those changes.
By agreeing to Lifelockcomputers's SMS/text messaging service, you consent to receive ongoing SMS/text messages from and representing Lifelockcomputers via your wireless provider to the mobile number you have given, even if this number is listed on any state or federal Do Not Call registry. Text messages can be transmitted via an automated telephone dialing system or alternative technology. Messages related to service can comprise updates, notifications, and details (e.g., order notifications, account alerts, etc.). Promotional communications can consist of offers, specials, and various marketing incentives (e.g., cart reminders).
You realize that enrolling in this program is not necessary for making purchases, and your agreement is not a requirement for any transaction with Lifelockcomputers. Joining this program is entirely optional.
We don’t impose a fee for the Service; however, you must cover all charges and fees related to text messaging set by your wireless provider. The frequency of messages differs. Message and data charges might apply. Review your mobile plan and reach out to your wireless provider for information. You are entirely accountable for any fees associated with SMS/text messages, including those from your mobile service provider.
You can withdraw from the Service whenever you wish. Send the single keyword command STOP to +1 856(856)-5557 or click the unsubscribe link (if available) in any text message to opt-out. You will get a single confirmation text message to opt out. No additional messages will be delivered to your mobile device, unless prompted by you. If you have subscribed to additional Lifelockcomputers mobile messaging programs and want to cancel, unless required by applicable law, you must opt out individually from those programs by adhering to the instructions given in their respective mobile terms.
For support or assistance, message HELP to +1 856(856)-5557 or email order@Lifelockcomputers.com.
We can modify any shortcode or phone number utilized to provide the Service at any time and will inform you of these alterations. You understand that any messages, such as STOP or HELP requests, sent to a short code or phone number we have modified may not be delivered, and we won’t be liable for fulfilling requests contained in those messages.
The wireless carriers that the Service relies on are not responsible for messages that are delayed or not delivered. You consent to provide us with a valid phone number. If you acquire a new mobile number, you must register for the program using that number.
To the degree allowed by relevant law, you acknowledge that we shall not be responsible for unsuccessful, delayed, or misrouted delivery of any details transmitted via the Service, any inaccuracies in such details, and/or any actions you choose to take, or refrain from taking, based on the information or Service.
We honor your privacy rights. For details on how we gather and utilize your personal data, please refer to our Privacy Notice.
Thank You for Your Support!
We value your confidence and anticipate the opportunity to assist you once more.